Welcome!
ALERT ATTENTION ⚠️
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, May 25th, 2026. We will resume regular U.S. support hours on Tuesday, May 26th, 2026. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Florian Rieder, MD | Director
Claudio Fiocchi, MD | Associate Director
Gail West | Core Coordinator
| Hours | Location |
|
Monday - Friday |
Cleveland Clinic/LRI |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Gail West |
Core Coordinator
|
216-445-4916
|
westg@ccf.org
|
LRI
|
| Claudio Fiocchi |
Associate Director
|
216-445-0895
|
fiocchc@ccf.org
|
LRI
|
| Florian Rieder |
Biorepository Director
|
216-445-5631
|
riederf@ccf.org
|
LRI
|
